Terms & Conditions
Emerald Logistics
Terms of Use
These Terms & Conditions (“Terms”) apply to all users of this website and all services provided by Emerald Logistics Ltd (“Emerald”, “we”, “our”, “us”). By using this site or booking services, you agree to be bound by these Terms.
1. Definitions
- Client”, “you”, “your” refers to any individual, business or organisation using our services or website.
2. Services Disclaimer
- All services are offered on a best-effort basis and subject to vehicle availability, third-party access, weather conditions, and site accessibility.
- Emerald shall not be held liable for any direct, indirect, incidental, or consequential loss resulting from delays, damage during transport, or access issues unless otherwise stated in writing.
3. Delivery Liability
- The client is solely responsible for providing accurate delivery instructions, access, documentation, and legal permissions at the receiving site.
- Emerald will not accept liability for missed appointments due to incorrect client information, blocked access, or recipient absence.
4. Booking & Payment
- Full payment is due upon confirmation unless otherwise agreed.
- Late or failed payments may incur administrative fees or suspension of service.
5.Use of Website
- Information on this site is for guidance only and may be updated at any time.
- You may not misuse, copy, or distribute content without permission.
6.Limitation of Liability
- Emerald disclaims all warranties (express or implied).
- Our maximum liability under any circumstances shall not exceed the total amount paid for the specific service in dispute.
7.Force Majeure
- We shall not be liable for delays or failure to perform due to events beyond our control, including but not limited to strikes, accidents, or natural disasters.
8. Jurisdiction
- These Terms are governed by the laws of England and Wales
Storage and Logistics
Why Store with Emerald?
Weekly fee per pallet — transparent & predictable
Secure, scalable warehousing in Leicestershire
B2B-focused handling for heavy equipment & retail rollouts
Mounted Forklifts (Moffett & HIAB) for restricted access
Pricing Model
Weekly fee per pallet
Your guide to smarter logistics and smoother store launches.
FAQs
What is a mounted forklift delivery?
A mounted forklift delivery uses a truck equipped with a detachable forklift, often called a Moffett. This allows us to unload goods quickly and place them exactly where they’re needed on site — even in locations with limited access where standard forklifts or unloading methods may not work.
Do you cover the whole UK?
Yes, we provide delivery services across the entire UK, including remote and rural areas. Our network ensures reliable coverage wherever your business is located.
Can you deliver to stores outside normal hours?
Absolutely. We understand that flexibility is key, so we offer early morning, late evening, and weekend deliveries upon request to minimise disruption to your operations.
Do you help unload and position equipment?
Yes, our trained drivers can assist with unloading using the mounted forklift and help position equipment as required, ensuring safe and efficient delivery on-site.
What accreditations do you hold?
We operate to the highest industry standards and hold all relevant transport and safety accreditations, including FORS, CLOCS, and SafeContractor certifications, ensuring professional, compliant, and reliable service every time.
