FAQs
Got Questions?
We’ve Got Answers.
What does retail installation logistics involve?
It includes the collection, delivery, and on-site installation of retail fixtures such as chillers, shelving, counters, and signage — ensuring safe handling from start to finish.
Do you manage both small and large retail roll-outs?
Yes, we handle projects of all sizes — from single-store deliveries to multi-site roll-outs across the UK.
Can you deliver outside of trading hours?
Absolutely. We offer early-morning, late-night, and weekend deliveries to minimise disruption to store operations.
Do you provide removal of old or redundant fixtures?
Yes, we can collect, recycle, or responsibly dispose of old refrigeration and retail equipment during the installation process.
How do you protect fragile or high-value equipment?
All items are professionally wrapped, secured with load restraints.
Are your teams trained for in-store work and safety compliance?
Yes, our installation teams are site-inducted, insured, and compliant with UK health and safety standards.
Do you provide national coverage across the UK?
Yes, we operate throughout the UK, with our logistics hub strategically located in Magna Park in central England for rapid deployment.
Can you coordinate directly with our store fit-out contractors?
Of course — our project managers can liaise with your contractors to ensure smooth scheduling and installation.
What is a mounted forklift (Moffett or HIAB) delivery?
It’s a self-contained delivery system where the truck carries its own forklift, allowing unloading without on-site machinery.
What types of goods can you deliver using mounted forklifts?
We handle heavy, oversized, or palletised goods such as commercial refrigeration, supermarket equipment, and retail units.
How much weight can your Moffett or HIAB lift?
Our mounted forklifts can typically lift up to 2.5 tonnes, depending on model and load configuration.
Can you deliver to restricted or off-road locations?
Yes, our forklifts are designed to handle uneven, unpaved, or tight-access sites safely.
Are your forklift operators licensed and certified?
Yes, every operator holds full UK certification and undergoes periodic refresher training.
Can I schedule same-day or next-day forklift deliveries?
Yes, subject to availability, we can arrange urgent deliveries on short notice.
Do you offer lifting assistance for awkward or tall loads?
Yes, our team uses load-balancing techniques and specialist attachments to ensure stable offloading.
Is insurance included for goods during transit and unloading?
Yes, all goods are fully insured throughout transport and offloading.
What haulage services does Emerald Logistics provide?
We offer general haulage across the UK, covering palletised goods, retail products, and industrial equipment.
Do you handle both full and part-load consignments?
Yes, we can transport full truckloads (FTL) and less-than-truckload (LTL) shipments efficiently.
How can I get a quick quote for haulage?
You can contact us via our online form or phone — we’ll provide a same-day quote based on your load and route.
Do you offer temperature-controlled haulage?
Yes, refrigerated and climate-controlled vehicles are available for temperature-sensitive goods.
Are your vehicles GPS-tracked?
Yes, all our trucks are fitted with GPS so customers can track deliveries in real time.
Can you provide long-term haulage contracts?
Yes, we offer flexible contract arrangements for ongoing or scheduled deliveries.
Do you cover Ireland or mainland Europe?
Yes, through our partner network we can manage cross-border haulage throughout Europe.
What measures ensure on-time delivery?
Our operations team monitors routes, driver schedules, and traffic conditions to guarantee punctual deliveries.
What type of storage solutions do you offer?
We provide secure palletised storage, short-term holding, and long-term warehousing.
Is your warehouse monitored 24/7?
Yes, our facility is equipped with CCTV, alarms, and controlled access for full security.
Can you manage stock rotation or fulfilment?
Yes, we handle inventory control, order picking, and dispatch support.
Do you offer temperature-controlled storage?
Yes, temperature-regulated zones are available for goods requiring specific environmental conditions.
Is your warehouse easily accessible for collections and deliveries?
Yes, our Leicestershire hub is located near major UK transport links for convenience.
Can you provide packaging or re-palletising services?
Yes, our staff can repack or re-palletise goods to meet distribution or compliance needs.
What is your minimum storage period?
We offer flexible terms — from weekly to long-term arrangements — depending on your project.
How do I get a quote for storage space?
Contact our team with pallet count, duration, and any special requirements for a tailored quote.
Do you transport both full and part pallet loads?
Yes, we manage full and part pallet movements efficiently across the UK.
What sectors do you serve for pallet deliveries?
We serve retail, construction, events, and manufacturing sectors, among others.
How are pallets secured during transport?
All pallets are strapped, wrapped, and loaded using industry-standard securing systems.
Can you offer timed or scheduled pallet collections?
Yes, we provide pre-booked and recurring collection slots for regular clients.
Do you integrate pallet delivery with installation or site logistics?
Yes, our full-site logistics service includes transport, placement, and on-site coordination.
Are return or reverse logistics supported?
Yes, we can collect empty pallets, packaging, or equipment for reuse or recycling.
Do you provide proof of delivery (POD) for every job?
Yes, digital PODs can be issued for all completed deliveries for your records
